Returns & Refunds

Damaged Goods

I always carefully pack items, but in the unlikely event your figures arrive damaged, please take a photo of the package and figure and send to bec@walker4.uk.  After inspection you will either receive a replacement or if one isn’t available you will receive a refund.

Returns

My refund and returns policy lasts 14 days. If 14 days have passed since your purchase, I can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to my error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me.

Shipping Returns

To return your product, you should mail your product to: Rebecca Walker, 41 Durrell Drive, Cawston, Rugby, Warks, CV22 7GW, ENGLAND.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

Need help?

Contact me for questions related to refunds and returns.